SHIPPING& DELIVERY
Worldwide delivery of your one-of-a-kind piece with full tracking and insurance.Free shipping on all orders over $500 USD.
Shipping Zones
United States
Canada
United Kingdom & Europe
Australia & New Zealand
Asia
Middle East
Latin America
Africa
Shipping Process
Order Placed
You complete your purchase and receive an order confirmation email immediately.
Processing
Your unique piece is carefully prepared and packaged within 1-2 business days.
Shipped
Your order ships and you receive a tracking number via email.
Delivered
Your one-of-a-kind piece arrives at your door, ready to wear.
SUSTAINABLE
PACKAGING
Every SONDOS piece is packaged with care in premium, sustainable materials that reflect our commitment to quality and the environment.
Our packaging is designed to protect your unique piece during transit while minimizing environmental impact. All materials are recyclable or biodegradable.
Each package includes a certificate of authenticity and care instructions specific to your piece.
Eco-Friendly Materials
Recycled cardboard boxes and biodegradable tissue paper
Protective Wrapping
Acid-free tissue and garment bags to preserve fabric quality
Branded Experience
Minimalist SONDOS packaging that reflects our Swiss design aesthetic
Full Insurance
Every shipment is fully insured for the value of your piece
Shipping FAQ
When will my order ship?
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Orders are typically processed and shipped within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order ships.
How can I track my order?
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Once your order ships, you will receive an email with a tracking number. You can also view tracking information in your account under Order History.
Do you ship internationally?
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Yes, we ship worldwide! We deliver to all continents including North America, Europe, Asia, Australia, Middle East, Latin America, and Africa. Shipping costs and delivery times vary by destination.
How do I qualify for free shipping?
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Free shipping is automatically applied to all orders over $500 USD, regardless of destination. For orders under $500, shipping costs will be calculated at checkout based on your location and selected shipping method.
What if I need my order faster?
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Expedited shipping options are available for most destinations at checkout. Overnight shipping is available for domestic US orders only. Select your preferred shipping method during the checkout process.
Are there any customs fees or import duties?
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For international orders, customs fees, duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.
What if my package is lost or damaged?
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All shipments are fully insured. If your package is lost or arrives damaged, contact us immediately at support@sondos.com with your order number and photos (if damaged). We will resolve the issue promptly.
Questions About
Shipping?
Our support team is here to help with any shipping questions or concerns.