RETURNS& EXCHANGES
Understanding our policy for one-of-a-kind pieces and your rights as a customer.
Due to the one-of-a-kind nature of every SONDOS piece, we do not accept returns or exchanges except in cases of defects or shipping damage.
Why This Policy?
True Uniqueness
Each piece exists only once. When you purchase it, you own the only one in the world. This exclusivity is our core promise.
Careful Selection
We provide detailed photos, measurements, and descriptions so you can make an informed decision before purchasing.
Sustainability
Our no-return policy reduces waste and environmental impact, aligning with our commitment to sustainable fashion.
When We Accept Returns
Defective Items
If your piece arrives with a manufacturing defect or quality issue, we will provide a full refund.
Shipping Damage
If your piece is damaged during shipping, we will resolve the issue immediately.
NOT Eligible for Return:
Shop With Confidence
Review All Photos
Each product page includes multiple high-resolution images from different angles. Zoom in to see fabric details and craftsmanship.
Check Measurements
Compare the provided measurements to a similar garment you own. Visit our Size Guide for help with measuring.
Read Descriptions
Product descriptions include material composition, care instructions, and unique features of each piece.
Ask Questions
Contact us before purchasing if you need additional photos, measurements, or information about a piece.
Pre-Purchase Support
Our team is here to help you make the right choice. We can provide additional photos, detailed measurements, styling advice, and answer any questions.
Return Process
Contact Us
Email support@sondos.com within 48 hours with your order number and issue details.
Provide Photos
Send clear photos of the defect or damage, including packaging if shipping damage.
Approval
Our team reviews your case and approves the return if eligible.
Ship Back
We provide a prepaid return label. Pack the item securely in original packaging.
Refund
Once received and inspected, refund is processed within 5-7 business days.
Need
Clarification?
Our support team is available to answer any questions about our return policy.