FREQUENTLYASKEDQUESTIONS
Find answers to common questions about shopping at SONDOS, our one-of-a-kind pieces, and our policies.
About SONDOS
What makes SONDOS different?
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Every piece on SONDOS is truly one-of-a-kind. When you purchase an item, you own the only one in existence. No one else will ever wear the same piece. This creates true exclusivity and celebrates individual style.
Are the pieces really unique?
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Yes, absolutely. Each item exists as a single piece only. Once sold, it is marked as SOLD and will never be restocked or reproduced. This is our commitment to true uniqueness.
Who designs the pieces?
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We work with independent fashion designers and artisans who create exclusive pieces for SONDOS. Each designer brings their unique vision and craftsmanship to create wearable art.
Ordering & Payment
How do I place an order?
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Browse our collection, select your desired piece, and click "Add to Cart". You must create an account or log in to complete your purchase. Follow the checkout process to enter shipping information and payment details.
What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment system. All transactions are processed in USD.
Is my payment information secure?
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Yes. We use Stripe for payment processing, which is PCI-compliant and industry-leading in security. We never store your credit card information on our servers.
Can I cancel my order?
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Orders can be cancelled within 2 hours of placement. After this time, the piece may already be in preparation for shipping. Contact us immediately at orders@sondos.com if you need to cancel.
Shipping & Delivery
Where do you ship?
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We currently ship to the United States, Canada, United Kingdom, and Australia. International expansion is planned for the future.
How long does shipping take?
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Domestic (US) orders typically arrive in 3-5 business days. International orders take 7-14 business days. You will receive a tracking number once your order ships.
How much does shipping cost?
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Domestic shipping is $15 flat rate, or FREE on orders over $300. International shipping costs are calculated at checkout based on destination.
Do you offer expedited shipping?
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Yes, expedited shipping options (2-day and overnight) are available at checkout for domestic orders at an additional cost.
Returns & Exchanges
What is your return policy?
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Due to the one-of-a-kind nature of our pieces, we do not accept returns or exchanges except in cases of defects or damage during shipping. Please review all product details, measurements, and photos carefully before purchasing.
What if my item arrives damaged?
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If your piece arrives damaged or defective, contact us within 48 hours of delivery at support@sondos.com with photos. We will provide a full refund or replacement if available.
What if the item doesn't fit?
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We provide detailed measurements and size information for each piece. Please review these carefully before purchasing. Due to the unique nature of our items, we cannot accept returns for sizing issues.
Product Information
How do I know my size?
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Each product page includes detailed measurements. We recommend comparing these to a similar garment you own. Visit our Size Guide page for more information on how to measure yourself.
Are the colors accurate in photos?
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We strive for color accuracy in all product photography. However, colors may vary slightly depending on your screen settings. If you have specific color questions, contact us before purchasing.
How do I care for my SONDOS piece?
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Each product includes specific care instructions. Generally, we recommend dry cleaning or gentle hand washing for most pieces. Visit our Care Instructions page for detailed guidance.
Can I see more photos of a piece?
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Each product page includes multiple high-resolution photos from different angles. If you need additional photos or details, contact us at info@sondos.com.
Account & Privacy
Do I need an account to shop?
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Yes, you must create an account to purchase items. This allows you to track orders, view purchase history, and receive personalized recommendations.
How do you use my information?
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We use your information only for order processing, shipping, and communication about your purchases. We never sell your data. See our Privacy Policy for complete details.
Can I delete my account?
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Yes, you can request account deletion by contacting support@sondos.com. Note that order history will be retained for legal and accounting purposes.
Contact & Support
How can I contact customer service?
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Email us at support@sondos.com. We respond to all inquiries within 24 hours during business days. For urgent order issues, include your order number in the subject line.
Do you have a physical store?
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SONDOS is currently online-only. However, we occasionally host pop-up exhibitions in major cities. Follow us on Instagram @sondos for announcements.
Can I request a custom piece?
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While we don't currently offer custom commissions, we are always curating new unique pieces. Sign up for our newsletter to be notified when new items arrive that match your style preferences.
STILL HAVE
QUESTIONS?
Our team is here to help. Reach out and we'll get back to you within 24 hours.