PRIVACYPOLICY
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 15, 2024
We Collect Minimal Data
Only information necessary for orders, shipping, and communication.
We Never Sell Your Data
Your information is never shared with third parties for marketing.
You Have Control
Access, update, or delete your data at any time.
Information We Collect
Account Information
When you create an account, we collect:
- •Name and email address
- •Password (encrypted and never stored in plain text)
- •Account creation date
Order Information
When you make a purchase, we collect:
- •Shipping address and contact information
- •Order details (items purchased, prices)
- •Payment information (processed securely by Stripe - we never see your full card details)
Browsing Information
We automatically collect:
- •Device information (browser type, operating system)
- •IP address and location data
- •Pages viewed and time spent on site
- •Products viewed and interactions
Communications
If you contact us via email or contact form, we collect the content of your message and any information you choose to provide.
How We Use Your Information
Order Processing & Fulfillment
To process your orders, arrange shipping, send order confirmations, and provide customer support.
Communication
To send transactional emails (order confirmations, shipping notifications) and, with your consent, marketing emails about new pieces and updates.
Personalization
To recommend products based on your browsing history and preferences, improving your shopping experience.
Analytics & Improvement
To understand how customers use our site, identify popular products, and improve our platform and services.
Legal Compliance
To comply with legal obligations, prevent fraud, and protect our rights and the rights of our customers.
Information Sharing
We Share Information With:
Service Providers
Stripe (payment processing), shipping carriers (delivery), Resend (email delivery), Vercel (hosting). These partners only access information necessary to perform their services.
Legal Requirements
If required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We NEVER:
- ✓Sell your personal information to third parties
- ✓Share your data for third-party marketing
- ✓Rent or lease your information to data brokers
Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data transmitted to and from our site is encrypted using SSL/TLS.
Secure Storage
Data is stored on secure servers with restricted access.
Payment Security
Payment processing handled by PCI-compliant Stripe.
Access Controls
Limited employee access to personal information on need-to-know basis.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Update or correct inaccurate information in your account.
Deletion
Request deletion of your account and personal data (subject to legal retention requirements).
Opt-Out
Unsubscribe from marketing emails at any time via the link in emails.
Data Portability
Request your data in a machine-readable format.
Object
Object to processing of your data for certain purposes.
To exercise any of these rights, contact us at privacy@sondos.com
Cookies & Tracking
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for site functionality (login, cart, checkout). Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site (via Vercel Analytics).
Preference Cookies
Remember your settings and preferences for future visits.
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
Children's Privacy
SONDOS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@sondos.com and we will delete it.
International Users
SONDOS is based in the United States. If you access our site from outside the US, your information will be transferred to and processed in the United States.
By using our site, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Significant changes will be communicated via email to registered users. Continued use of our site after changes constitutes acceptance of the updated policy.
Privacy
Questions?
Contact our privacy team for any questions or concerns about your data.